Cancellation Policy:
At TextShala, we strive to provide the best customer experience when it comes to purchasing our educational books. We understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:
Order Cancellation:
1.1. Before Shipment: If you wish to cancel your order before it has been shipped, please contact our customer support as soon as possible. We will make every effort to accommodate your request. If the cancellation is successful, a refund will be issued according to our refund policy.
1.2. After Shipment: Once your order has been shipped, it cannot be cancelled. You may consider returning the book(s) in accordance with our return policy outlined below.
Return Policy:
2.1. Eligibility: To be eligible for a return, the book(s) must be in new and unused condition, free from any marks, damage, or signs of wear and tear. Additionally, the return must be initiated within the specified timeframe from the date of delivery.
2.2. Return Process: If you wish to return a book, please contact our customer support to initiate the return process. We will provide you with the necessary instructions and address for returning the book(s). You are responsible for the return shipping costs unless the return is due to our error.
2.3. Refunds: Refunds for returned books will be issued according to our refund policy. The refund will be processed once we receive the returned book(s) and verify their condition. Please refer to our refund policy for more information. However, if the book is damaged, only a return will be processed after a careful inspection.
Refund Policy:
3.1. Eligibility: To be eligible for a refund, the returned book(s) must meet the criteria outlined in our return policy.
3.2. Refund Process: Once the returned book(s) are received and inspected, we will process the refund. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon. The refund amount will exclude any shipping or handling charges.
3.3. Processing Time: Please allow a reasonable processing time for refunds to be reflected in your account. The exact processing time may vary depending on the payment method and financial institution.