Privacy Policy

Privacy Policy:

At TextShala, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website and services.

Information We Collect:

1.1 Personal Information: When you create an account or place an order with TextShala, we may collect personal information such as your name, email address, phone number, and shipping address. This information is necessary for order processing and customer support.

1.2 Payment Information: To facilitate secure transactions, we collect payment details, including credit card information, billing address, and other relevant payment details. However, we do not store or retain credit card information on our servers. We utilise trusted third-party payment processors who adhere to strict security measures.

1.3 Website Usage Information: We may collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, referring URL, and pages visited. This information helps us analyse website traffic and enhance user experience.

Use of Information:

2.1 Order Processing and Fulfilment: We use the personal information you provide to process and fulfil your book orders. This includes verifying payments, packaging and shipping books to your designated address, and communicating order-related information.

2.2 Customer Support: We may use your personal information to respond to your inquiries, provide support, and address any issues you may encounter while using our services.

2.3 Marketing Communications: With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our products and services. You can opt-out of these communications at any time by following the instructions provided in the communication or by contacting us directly.

2.4 Legal Compliance: We may use and disclose your personal information when required by law, such as responding to legal processes, court orders, or government requests, or to protect our rights, property, or safety.

Information Sharing and Disclosure:

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business. These providers include payment processors, shipping carriers, and IT infrastructure providers. They are bound by confidentiality obligations and are prohibited from using your information for any other purposes.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of TextShala or its assets, your personal information may be transferred to the acquiring entity, subject to the privacy policy in effect at that time.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Choices and Rights:

5.1 Updating Information: You have the right to review, update, or correct your personal information by accessing your account settings or contacting our customer support.

5.2 Opting Out: If you no longer wish to receive marketing communications from TextShala, you can unsubscribe by following the instructions provided in the communication or contacting us directly.

Children’s Privacy:

TextShala does not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us, and we will promptly remove the information from our systems.

Changes to the Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting a prominent notice on our website or by sending you a direct communication.